Dear Team

I am very sorry I was not able to say goodbye to each one of you last night. These days were like a rollercoaster for me as I know they were for you.

When we started by setting the objectives of the event, I also set to myself a personal one. I told me I wanted to deliver to my people the best experience of their lives when it comes to business meeting

Yesterday, old colleagues, new colleagues, people coming from FMCGs, from competitors, came spontaneously to tell me we had delivered the best meeting of their careers. They were all blown away

To the team: you rocked! Everything was perfect, I struggle to recall a faux-pas. Highly professional, tasteful and honest. 10/10!!!!!


Thank you for everything

It was a pleasure working with you

Dear Dori,

Thank you and your organization so much for organizing the wonderful iBudapest tour and the Danube dinner cruise.  Our group had such a good time, and they are still talking about it!  I was grateful to learn so many things about Budapest history and Hungarian inventions and have shared what I learned with my friends and family.  So you have touched many lives outside our group as well!

All my best wishes – I hope we can work together again,

Hi Dori,

I hope that you are well.

I just wanted to say a massive thank you for all of your help with the event two weeks ago.  It was a challenging event to plan with the complexities of the driving activity but all went very well indeed.  The group clearly loved the activity (as predicted!).

I am looking forward to working on the other projects this year with Microcosmos



Good morning Gabi,

Just a quick line to say a huge thank you to you and your on site team for all your efforts and hard work in helping to make this short incentive trip such a success.

Feedback on Budapest itself has been excellent – everyone loved the city and most were really surprised  and delighted at the fabulous variety of things to see and do – quite a number told us that two days wasn’t enough. (Just wished I’d had the budget for another night).

Of course, our gala dinner at Gundel was the highlight of the trip. A fantastic dinner, and as always Gundel delivered fantastic food and great service. 

My thanks once again – Microcosmos did a fantastic job.


Hi Emire,


I’ve returned to the office and wanted to say a big thank you to you and your team for all of your help and support before and during the meeting in Budapest. Overall the meeting was a great success and our client was very happy!

As I wasn’t able to attend the meeting in person, it was great knowing that we could rely on you to help us with all of the different aspects of our meeting and the last minute changes and decisions! You were very thorough during the planning phases and I was confident that the onsite team would be in good hands. The team wouldn’t have been able to it do it all without you J

In Budapest the onsite team were very impressed with your flexibility, knowledge about our program and assisting with the additional requests.


Once again, many thanks for all your help. We wouldn’t have been able to do it without you!  

Thank you!

Kind regards,



To: Ágnes Rácsai
cc: Linda Mery, Gabriella Szeman and Dori Refi

From: Lorraine Hall, MD, The Meetings Space
Kat Oakley James, Operations Manager

Date: 12 October 2017

Dear Ágnes,

We hope you and your fabulous team are all well and that the pace has slowed a little after your hectic season.

We would like to take this opportunity to thank you once again for your kind and very generous sponsorship support of the MEETINGS SPACE Autumn 2017 forum. Your personal leadership throughout the event was greatly appreciated by us and also noted by the delegates.  You were always available and speedily responsive: your entire team were so kind, friendly and supportive and we could not imagine a better group of people to work with.

For me, Microcosmos epitomises what every organiser expects in a great DMC: superbly organized, accessible, responsive, connected, can do attitude, caring and committed.  However you and your team also deliver what we all also dream of in a DMC: creativity, flexibility and inspiration. These skills and attitudes are instinctive in the company and drive you to exceed expectations at every turn.

I think this elevates Microcosmos from great to superb: it was a supreme pleasure to have worked with you as a sponsoring partner and I can heartily recommend Microcosmos to anyone heading for the beautiful city of Budapest.

The delegate feedback was fantastic and you received one of the highest scores we have received for - so congratulations to you all!

And just a small sample of typical quotes from delegates that we feel sums it up: 

“Really well done Microcosmos. I will definitely book you when I am back in Budapest. I am just impressed and thank you for the awesome experience… DDD just incredible… now I love this city and this is all thanks to you guys…you inspired me to look differently at planning incentives and events!”

“DMC did an amazing job and I really hope I can work with such a great ground agent on an event soon.”

“DDD = FAB!! Not too full on but still got to see absolutely everything…absolutely brilliant!”

“Perfect organisation”

“Carmina Burana show was exceptional!”

“The social programme was absolutely wonderful!”

“All networking functions were fun, well organised and executed!”

“Thank you for the amazing experience in Budapest. Perfect event, perfectly organized…. and exciting leisure program that introduced us into the destination.”

“It was such a pleasure to join you in Budapest this week at one of the best organised forums I've ever attended … Service levels across the board were faultless!”

“The best MICE forum I have ever attended. Very high level of venues, F&B, the whole service and concept. I already started to recommend to all my contacts ... WOW-WOW-WOW” 

“Perfect in all aspects - quality of buyers, appointments, gastronomy, activities, events and the hospitality of The Meetings Space team.”   

Importantly Agnes I hope that the results continue to come through in the coming weeks and months and that our partnership achieves your objectives. I look forward to keeping in touch!

Once again our sincere thanks to you Agnes, Linda, Gabi and Dori and to the rest of your truly wonderful people – which is what it is all about.

We look forward to the next time we meet.

With warmest regards

Lorraine                                           Kat
Lorraine Hall                                     Kat Oakley James
Managing Director                            Operations Manager

Linda Hi,

Having arrived safely back home I have had the time to reflect on our recent Convention in Budapest.

To say thank you to your and your colleagues for making the event so successful and enjoyable, is hardly enough.

From the time I first contacted you some months ago you made it so easy to deal with you. You provided suggestions on venues and ideas on how our group of nearly a hundred could be entertained. You did actually provide an excellent balance of events from dining on a boat to having a "Night in the museum" which really did provide a "Wow" factor to the group.

We have been providing this style of convention for many years and in many countries of the world. I have received so many positive comments on how much people enjoyed this latest convention in Budapest.

However, I do not deserve the praise provided for the success of our latest convention for without you and your team it would not been the success that it was.

So I hope that you will understand that to say thank you is not enough!

Please keep in contact as I am positive that we will be asking you to arrange another event in Budapest!

Should you have a prospective client, please do not hesitate to provide them with my e mail address, as I would be happy to confirm how you and your team provided us with such a wonderful event!

Thank you and best wishes,


Gurnos Stonuary, Business Services Director, Nexus Group

Dear Gabriella,

Just had a call from the client and their CEO.

He expressed their utmost gratitude for a perfect trip to Budapest. Everything was perfect and the best they ever experienced.

Restaurants, meals, pedicabs, dinnercruise was great.  The meals were so good and they have never eaten so much on their former tripsJ Even the light lunch at arrival/pedicabs were so much food.

The dinnercruise with its Hungarian buffé was excellent with so many different flavors.

Your service was the best.

Krisztina was a fantastic guide and cant be replaced.

They admired how you took so good care of them and left nothing at random.

Many thanks for fantastic work Gabriella and Krisztina

Ann Björkman,  Project Manager  |  BCD Meetings & Events  |  Ticket Biz


We had a fantastic trip to Budapest. The weather was beautiful and our full programme worked without any trouble. Dora was extremely helpful the whole time, the food was good and the activities were both inspiring and fun. The best part of the trip must have been the Trabant Rally – it was really an experience. We were all impressed over how well done everything was prepared into every little detail – like our logo on the menus at all the restaurants.

A huge thank you from all of us in Penger. We’re all impressed and grateful for the work you put into our trip.

We couldn’t have had it better

Anette, from Penger Norway.

Dear Monika,

Hope you have managed to get a bit of rest from busy weekend,

I would just like to thank you in the name of our client Mondelez, my company and my personal behalf for fantastic organization, and for great Budapest experience you have provided to our clients.

Every single point of our incentive was great thanks to your company, your staff and you personally.

It was a great pleasure of mine to work with professionals as you are, and I do look forward to work with you again,

With kindest regards,

Filip Kustura / Incoming Department Manager, Incoming Serbia


Hi Gabi,

Well we landed back on Saturday.  Today is my first day back in the office and we are melting in the 34 degree heat.  It’s like the advance on Budapest all over again :o)

I wanted to drop you a note to say a HUGE MASSIVE THANK YOU to YOU for all your hard work and support on the Budapest element of the programme.  Your operational attention to detail is superb.  Nothing was too much trouble and you always came back to us in a timely fashion with answers.  You “get it” and you got the Client.  Onsite you integrated into the team so well and the client, Markus , Teresa and I really enjoyed working with you.

The client has been receiving some fabulous feedback so HUGE THANKS for the critical role you played in making this happen.  I hope we can repeat the experience again in the not too distant future.

I know we will be in touch soon on all things billing but for now I just wanted to touch base and say hi and show our appreciation again for your fabulous work.



Project Director | Events

Hi Monika,

Having now settled back in to the office after our event in Budapest last week I wanted to formally thank you for your huge efforts in supporting us throughout the event.  We faced many challenges from having no luggage/no meeting materials/no gifts etc but you kindly assisted us to ensure that with all this happening the meeting was not affected which resulted in great feedback from our client.  They have also passed their thanks to you and your team so please do share this with your colleagues.

The feedback we received to having the meeting in Budapest was very positive and I am confident that it will now be seen as a go to place on their list of preferred destinations.  I will also share the good feedback to our contracting & sourcing team here and will let them know what a fantastic job you did throughout the event.

Kindest Regards


Rob Fone
Project Assistant



Hi Dora,

I wanted to drop a note of thanks to you and your team.  Marna and her colleagues’ feedback that they were delighted with your service and all the suggestions you provided for their recent trip.

Thank you once again for all your consideration, efficiency and attention to detail in ensuring the success of this recent trip on behalf of J.P. Morgan Asset Management

Please let me know if there is any outstanding paperwork to complete otherwise we look forward to another opportunity to work with you in the near future

Kind regards,

Lara Broggini, Associate, J.P. Morgan Asset Management

Good morning Linda & Agnes,

We would like to say a big THANK YOU for your great job you did for the Financial Company Client Dinner at the Museum of Fine Arts last night.

This event was a success, the clients are very happy. It has been a real pleasure to work with both of you on all the preparation. You have a great team, very professional and the delivery of the event was excellent, the level we want at MCI. Everything was perfect : transportation from Hungexpo and from MFA, hostesses, entertainment, catering, decoration, technics, gifts, hostesses & massage therapists on the stand….everything.


Say also a big Thank you to your colleagues (Monika, Nora, Gabriella, Csenge, Dora), Peter & Bela, Gundel’s team all the persons involve in this event.

We hope we will soon work again together!!!!

Have a nice day & restful week-end well deserved.

Kind regards,
Sandra & Emma

Sandra Bruchez, CMP, Project Director – MCI Geneva Office

Dear Dori,

I just wanted to drop you a note to say thank you so much for all your organisation and help with the dinner last night.  It really was a spectacular evening, the venue was just perfect (better than the Museum of Fine Arts I think!) and the musicians, and dancers just fantastic.  One particular highlight of the evening was the magician who many of our clients and seniors were absolutely amazed by.  Please can I check - do the goldfish go to nice homes?!

The food as we knew from the tasting was absolutely wonderful - please do thank the caterers, and all of the waiting staff who were extremely efficient and friendly.

The hostesses also were very very good, they all spoke wonderful English and I hear that their guided tours of the city on the coaches were very interesting.  

All in all I think that the evening was flawlessly run by your team and we would all like to say a big thank you to you and everyone involved.

I hope to be back again in Budapest and have the opportunity to work with you again,

Kind regards,


Emma Joyce, Global Event marketing 

Good morning Gabi,

Just a short email to say a HUGE thank you for all your hard work over the past weeks and yesterday to make the skate project and the event such an amazing success. It is without doubt one of the most enjoyable events I’ve worked on and an absolute credit to everyone involved.

To leave a skate park of that quality, that can be ridden by learners and professionals alike behind in Budapest will really help change peoples lives and hopefully reignite the skate community in the city. It feels like we have really achieved something we can be proud of and yesterday was a great way to celebrate that.

Thanks again and look forward to catching up with you .......

Mark Bustard, Wasserman Media Group

Hi Gabi,

I still haven’t seen Nancy, but we talked shortly and I can tell you she was really satisfied 

I told her that with you by her side she doesn’t need to worry at all  

THANK YOU A MILLION for great organization and event!!! 


Ivana Neff, Training Coordinator – Mettler Toledo International Inc.


„There are good DMC's, and then there's Microcosmos based in Budapest which sets the ultimate benchmark.

Hungary is fortunate to have undoubtedly the best DMC agency that I have ever worked with. Microcosmos embodies everything that is positive about the Hungarian culture - it is passionate about the country it represents; its team works seamlessly and tirelessly with its partners; it's focused on ensuring that guests to Hungary have the best possible experience; and above all it is led by the most effective and professional double-act that you would ever want to work with.

Agnes Racsai and Dori Refi have created an organisation that personifies the phrase 'adding value'. They are involved, switched-on and generally always one step-ahead of everyone else. They're not pushy, but they know the right way to do things and will always let you know if you might be stepping into territory that you shouldn't be. They will not stop until the right outcome has been achieved - often to the detriment of their personal lives. And, above all, they are always on your side.

Deeper Blue (UK based live communications agency) recently (2013) teamed up with Microcosmos to launch a New Luxury brand car in Budapest, a 6-week, non-stop, Pan-European Event for several thousand guests. Every aspect of the event had to be flawless and supportive of the premium luxury focus of the brand. The two agencies worked together over a 5-month lead-up to ensure that this was an event that would not be forgotten by the client and its dealership guests.

The truth is that it was a real partnership. One team, working together with a shared aim - to make a highly complex programme as simple and enjoyable for the delegates. 

The evaluation results showed an average 94% rating. 

My only concern is how we can improve on this next time...

...and, wishing that the Microcosmos had a local DMC team available for hire in every European country.

For now, at least if you're considering Hungary, I know you will always be in good hands.”

Laurence Croneen, Founding director – deeper blue ltd.


I know (and hope) that I have said Thank You many times over the last weekend but I wanted to officially say in words how grateful I am for your service, assistance, support and knowledge prior to and over the period that the event took place in Budapest.

Your experience and energy was amazing. It was so great to have you on hand for all of the dinners which were successful and 100% correct, smoothly run and perfect in every way.

The service that Microcosmos provided has been wonderful and I can assure you that for any events we have in the future, you will be our first call! I’ll be sure to recommend you wherever possible.

Best wishes,

Alice, Emily (and Meredith)

Alice Lock, Senior Account Manager – ConcertoLive.


„Dear Hungarian colleagues,

I just would like to echo Roger's comments and thank you for your tremendous support in making the 2012 European Meetings and Event Conference the most successful event we have ever organized. And this not me saying it but, as Roger shared with the evaluation scores, our community of meeting and event professionals. 

Congratulations! You certainly have a fabulous meeting destination and you showcased Budapest superbly to one of the most demanding audience. And our Team keeps on telling me how easy and enjoyable it was to work with all of you: thank you for your passion, professionalism and commitment to make it happen. 

I look forward to seeing you again soon at IMEX and at our next MPI events where I know that you will enjoy the buzz from this fabulous experience.”

Didier Scaillet, Chief Development Officer – MPI & MPI Foundation





Just a quick note to touch base; all is tracking along well, for the event to date Linda is terrific - a pleasure to work with. She is responsive, pro-active and always so professional. We work with many DMC’s around the world but very few stand out like Microcosmos; I can’t tell you what a relief it is to work with a like minded company. We look forward to the event taking place in February.

Penny Lion General Manager UK | Europe, CiEVENTS


Dear Barbara, Nellie and Dori

I just wanted to write to you all to say a HUGE thank you for all of your hard work on the LifeScan project. I know that you all worked so hard, and sometimes long and anti-social hours to make sure that our client, delegates and suppliers were all happy, so thank you.

We could not have done it without you.

 Barbara -  The boat looked amazing, thank you so much for all of the time you spent looking for furniture and dressing for us, and for booking and looking after all of the entertainment. They LOVED it all, especially the karaoke. I hope you managed to enjoy some of the evening in spite of working.

Nellie - We did the reveal! And there was no smoke and it wasn't freezing, hurray! Thank you for being so patient with us, and please, please pass on my thanks to Judit, the aerialists and all of the others, including those at the train park, who helped us bring everything together. The band were fabulous and you even managed to add in the balloon drop for us at the last minute - thank you.

Dori - thank you for looking after us so well and for always saying yes - you are a legend.

Many thanks and speak soon - and until the next one!

Beth Lobban / Senior Producer / Jack Morton Worldwide 

Remarks regarding Microcosmos staff: I will always stand by my original comments for Microcosmos …. THEY ARE THE BEST,  with all the events that we operate in the world, so far I can honestly say that Microcosmos are the most professional, flexible companies that I have ever worked with

Ian Steward/ Jack Morton Worldwide

Remarks regarding Microcosmos staff:…Words cannot describe what a great pleasure it was to work such a professional and dedicated team of people! It was a total breath of fresh air and I would only ever recommend Microcosmos to anyone going to Hungary that there is only one DMC that is worth their weight in gold to work with

Thank you for making my life so easy!………

General comments, to develop our further collaboration: Everything worked perfect and we were extremely happy with all involved in the event. Without the assistance of Microcosmos we would not have been able to secure next years ITW! So a very big thank you goes to you all!

Darim Mohammed Altour UK

Remarks regarding Microcosmos staff: Anyone who can put up with me and all my demands is an angel !! Anyone who is lucky enough to get Ms.Agnes Racsai as their organizer, will be guaranteed that the event will be perfect

General comments, to develop our further collaboration: KEEP IN TOUCH…..KEEP UP THE GREAT WORK…DON’T FORGET YOUR BFF

Remarks regarding Microcosmos staff: Both Kornelia & Linda has handled the job exquisite and very professional from the very beginning until the final of this project. I had the nice opportunity to spend more time with Linda and I can only say; clone her and I will bring her to Sweden 

General comments, to develop our further collaboration: My contacts with Microcosmos have proven great professionalism with an open mind. Thus, a collaboration for the future is without any hesitance

Date: 4th September 2008 in Stockholm Completed by: JAN HINDS


Dear Agnes, dear Nelli! 

I would like to thank you and Microcosmos for helping to make the Transform ´07 Awards Dinner for 500 guests at the Train Park such a success! Feedback from our guests from 30 countries to Transform ´07 was incredibly enthusiastic and overwhelmingly positive, and I congratulate everyone involved in the execution of this event in Budapest. Special thanks to Kornelia Havas for her great support and patience and to Gundel for fantastic service and food. I would be more than delighted to work with Microcosmos in the future.

Best regards from Prague, 

Markéta Šonková, Managing Director and Partner, TimoTravel s.r.o.

Hello Ladies, Whilst I know we said our thanks on Monday I really wanted to put these in writing to you - to make it 'official'! Your support and organization of the ground logistics for the Philips F1 launch were superb. At every stage you were completely supportive of what we were trying to achieve and tried to find solutions at all stages to our many, many requests - and in nearly every instance - achieved to do so! The relations you have with hotels, suppliers, technical support etc enabled the event to run smoothly and to plan. You are clearly very highly regarded within Budapest and the standards to which you work to are very high. From a planning and logistics perspective Linda was a huge support to Lucy throughout and she was a delight to work with both before the event and on-site. It is a pleasure to work with a team that are as like minded as Yellow Fishand truly I felt we were just one team all working towards delivering a successful event. And we did - but we only achieved this with your knowledge and assistance. Truly - I would return to Budapest time and time again just to work with you guys - at least we know we wouldn't have any headaches with the DMC! What a pleasure - thank you ladies!....

Very best wishes and I look forward to the next time! 

Kind Regards 

Maria Valentine / Managing Director / Yellow Fish


Dear Nora and the team

The ITMA awards were held on Friday 13th January and we are pleased to announce that we received the Gold Award for the Land Rover Dealer of the Year programme held in Budapest for the above category I would like to personally thank you again, for your invaluable support, commitment and dedication to this event and I look forward to working with you again soon

Well done

Kind regards, 

Lisa Ryan, Account Director, Euro RSCG Skybridge